Guide · Updated 2026-07-22
Do I Need to Be Home During House Cleaning in Austin?
Most Austin customers are at work, dropping off kids, or running errands during their cleaning. Here's exactly how we handle access when you're not home.
The three most common access methods
Any of these works.
- Smart-lock code (most common) — one-time or permanent
- Building concierge / front desk key hold
- Lockbox with a key on the door handle
How security works
Codes and keys are visible only to your assigned cleaner and our dispatch team. We never share access details, and codes can be rotated any time.
What happens after the clean
Your cleaner locks up, arms your alarm if you've shared the code, and sends a photo summary to your portal. You get a text within 5 minutes of departure.
Frequently asked
+What about my pets?
Leave them in a closed room with water, or crated. Tell us their name in the booking notes and we'll respect their space.
+What if my alarm goes off?
Share your alarm code at booking. If it triggers, our cleaner calls dispatch and we handle it with your monitoring company.
Ready to book?
Real-time pricing, no phone calls. Book in under 90 seconds.